Terms & Conditions

Pleasanton Computers Terms & Conditions

Price, specifications and terms or offers are subject to change without notice. PleasantonComputers.com is not responsible for typographical and/or photographical errors. Retail products are accompanied by the original manufacturer warranty. PleasantonComputers.com does not offer any sales advice but we do offer at technical support at our business location (seperate charges will apply). Customer pays return shipping charges for all RMA services. PleasantonComputers.com reserves the right to refuse service to anyone.

Payment Methods

• Visa
• MasterCard
• American Express
• PayPal

No Purchase Orders, Fax or C.O.D. orders please. Please accept our apologies but PleasantonComputers.com does not accept international credit cards at this time.

Shipping Methods

• UPS Ground - 5 to 7 business days + 24-48 hours to process the order.

Pleasantoncomputers.com does not guarantee same day shipping.

PleasantonComputers.com does not offer International/Canadian shipping options at this time.

All orders shipped within Texas will be charged state sales tax.

Exact delivery times to Hawaii, Alaska and Puerto Rico cannot be guaranteed.

OEM item DO NOT include cables, manuals or a retail box. If you purchase an OEM product do not expect anything except the item purchased so please verify the product type before ordering.

Bundle Specials

Bundle Specials are offered to PleasantonComputers.com shoppers as a way to purchase multiple items together at a discounted price. Only one of each Bundle Special can be purchased per order. Offers valid only while supplies of all items within the bundle last. If you attempt to purchase multiple units of a Bundle Special, be advised that items with a mail-in rebate will yield only one redeemable rebate offer (per the manufacturer's "limit one per household" provision). PleasantonComputers.com cannot guarantee the compatibility of bundle items. Please contact the manufacturer(s) directly if you have issues or concerns regarding compatibility.

If you wish to return a Bundle Special for a refund, you must return the ENTIRE BUNDLE within 30 days of the original invoice date. Note that a 15% restocking fee will be applied. Components within a Bundle Special may be returned for repair/replacement only. Individual items within a bundle may only be returned for repair/replacement if an RMA number is acquired within the standard return period.

Sales Tax

Sales Tax Sales tax is only required for orders shipping into states where we have or may have nexus for state tax purposes under applicable laws. Therefore all orders shipping into Texas will be charged applicable sales tax according to your area's tax rate. Duty Tax FedEx only offers 2Day or overnight services to Hawaii and Alaska. If you have selected FedEx Saver as your preferred shipping option and attempt to checkout, the shipping method will default to 2Day and you will subsequently be charged accordingly.

Product Testing

PleasantonComputers.com, like other e-tailers, ships items in the condition they were received from the original manufacturer/distributor. PleasantonComputers.com does not conduct product testing before shipping any merchandise.

Money Back Guarantee/Refund Policy

All merchandise unless otherwise indicated may be returned within 30 days from the original invoice date for a refund. CPUs must be returned within 7 days from the invoice date for a refund. A return authorization number is required for all returns. A 15% restocking fee may apply. Additional deductions may be made for CPU returns to reflect the current market value. These terms apply to all refunds. Most products are shipped with a refund/replacement guarantee period unless otherwise noted in the product listing. Customers must inform Pleasantoncomputers.com of any order discrepancy within 7 days from the invoice date so that we may investigate and resolve the situation accordingly.

PleasantonComputers.com SATISFACTION GUARANTEE - PleasantonComputers.com offers our customers a 30-day satisfaction replacement or refund guarantee on all purchases, except:

7-day replacement or refund guarantee on all CPUs. For CPUs, the base cost will reflect the current market value, and the 15% restocking fee will be applied after this adjustment.

Software Return Policy

Retail Software may only be returned for refund within 30 days of the invoice date if the packaging is unopened and untampered with. Opened retail software cannot be returned for refund. If you have opened a retail software purchase to discover a damaged and/or defective disc, you may exchange the software for an identical replacement by contacting PleasantonComputers.com Customer Service at shop@pleasantoncomputers.com and acquiring an RMA number. All OEM software including the operating system is 100% non-refundable once purchased and delivered. OEM versions are intended for system builders only and cannot be transferred to another PC once it is installed. Purchasers of this software are required to comply with the terms of the System Builder License, including responsibility for providing all end-user support. PleasantonComputers.com is not responsible for system/software incompatibility, and incompatibility issues do not qualify software as damaged or defective. Customers are encouraged to contact the respective software publisher for answers to technical questions, such as minimum system requirements, prior to purchase.

Physical Damage Policy

Physical damage to any product purchased at PleasantonComputers.com will effectively void warranty coverage. Improper Installation of CPU fans and/or improper clocking may cause CPUs to chip. CPUs that are chipped, burnt or have bent pins are considered physically damaged and cannot be returned for refund or replacement. Physical damage includes but is not limited to improper handling and/or any other type of damage sustained by irregular usage. Pleasantoncomputers.com encounters bent pins regularly when inspecting physically damaged CPUs. Forcing a processor into position will not solve an installation problem and may consequently void any applicable warranty coverage. Intel and AMD will not accept physically damaged processors back from PleasantonComputers.com. As a result, PleasantonComputers.com will return any physically damaged CPU back to the customer at the customer's expense.

Restocking Fee A 15% restocking fee will be applied to all returns for refund. Shipping charges are non-refundable. No refunds after 30 days.

Technical Support

We cannot offer advice on compatibility of items, make product recommendations, provide technical support or sales advice. We post all of the information the manufacturer provides us with for your convenience. Please contact the manufacturer directly for accurate answers to your technical questions or for additional information or specifications that are not posted at PleasantonComputers.com. If you continue to have trouble you may bring your laptop/desktop to our business location (seperate charges will apply).

Processing Time

You can expect your order to be processed within approximately 24-48 hours, provided the items are in stock and there are no problems with payment verification. Pleasantoncomputers.com does not guarantee same day-shipping. Orders are not processed on weekends and holidays.

Order status

PleasantonComputers.com will keep you informed of your order status via e-mail. All tracking information will be emailed to your PleasantonComputers.com ID once your order has shipped (except when an APO/FPO is the shipping destination). You may also acquire your order status and other live updates by logging in to your account on our Web site.

Privacy

PleasantonComputers.com respects your privacy. We will not under any circumstances sell or release your information to anyone except as outlined in our privacy policy. All of the information obtained from our Web site will be used for processing purposes only. The only e-mails you will receive from PleasantonComputers.com are updates to any recent orders and/or returns.

Cancel Orders

Once an order has been placed it can not be changed but may be cancelled. Please call 830-281-5100 during Pleasanton Computer's business hours to request a cancellation. Please have your sales order (SO) or customer number ready for better assistance. We strongly discourage sending cancel order requests via email because it is unlikely we will receive the message in time to make an adjustment due to the sheer volume of emails we receive each day.

Tax

All customers outside of Texas will not be charged any state sales tax. Therefore, there is no need to fax or set up any reseller tax exemption form.

Product Listings

PleasantonComputers.com strives for accuracy in all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information contained herein or referenced on our Web site. Due to human error and other determinates we cannot guarantee that all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information listed is entirely accurate, complete or current, nor can we assume responsibility for these errors. In the event a product listed on our Web site is labeled with an incorrect price due to some typographical, informational, technical or other error, PleasantonComputers.com shall at its sole discretion have the right to refuse and/or cancel any order for said product and immediately amend, correct and/or remove the inaccurate information. Additionally, all hyperlinks to other Web sites from PleasantonComputers are provided as resources to customers looking for additional information and/or professional opinion. PleasantonComputers.com does not assume responsibility for the claims and/or representations made on these or any other Web sites.

Product Revisions

PleasantonComputers.com is not responsible for changes or variations in product specifications and/or physical appearance. In the interest of our customers, PleasantonComputers.com puts forth its best efforts to ensure that all product information is up-to-date and factual. Unfortunately there are varying determinates which, although infrequent, could cause the information on our Web site to become outdated without our immediate knowledge. This includes but is not limited to new versions or revisions, color deviations, retail package alterations and other variations that may be considered inconsequential by the manufacturer. PleasantonComputers.com relies on the manufacturer to communicate these differences. Presently we have no way of alerting customers prior to purchase in the event the manufacturer fails to do so. Consequently, PleasantonComputers.com will not be held responsible for product revision changes.

Purchase Agreement

By accepting delivery of any product delivered from PleasantonComputers.com, you ("Customer") agree to be bound by the terms and conditions listed below. You and PleasantonComputers.com agree that the following terms and conditions are the exclusive terms governing the sales transaction between Customer and PleasantonComputers.com. Any attempt to alter, supplement, modify or amend these terms and conditions by the Customer will be considered a material alteration of this agreement and, therefore, are null and void. In addition, these terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time you place an order with or accept delivery of any goods from PleasantonComputers.com.

Satisfaction Guarantee

PleasantonComputers.com offers our Customers a 30-day satisfaction replacement or refund guarantee on all purchases, except:

7-day refund/replacement guarantee on Retail, OEM. All refunds on processors will be subjected to a 15% restocking fee to reflect the current market value.

Product Return Procedure

To return a product in compliance with Pleasantoncomputers.com's satisfaction guarantee, you must obtain a Return Merchandise Authorization ("RMA") number within the guarantee return period for the product (described above). Please click here to acquire an RMA number. All RMA requests must be filed online. Pleasantoncomputers.com will not accept returns without prior authorization and a RMA number. Once issued, RMA numbers are valid for 15 days within which return products must be received by PleasantonComputers. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product.

Customer is solely responsible for shipping any returned product to Pleasantoncomputers.com. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping and insurance charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing, Pleasantoncomputers.com's Return Procedure will be breached and Pleasantoncomputers.com may in its sole and absolute discretion reject the entire return or choose to impose additional charges against the customer for replacement of the missing component(s). Pleasantoncomputers.com will not refund to Customer the original shipping charges. In addition, Pleasantoncomputers.com will assess a 15% restocking fee against the Customer's account on all returns for refund. Limitation of Liability

IN ALL CIRCUMSTANCES PLEASANTONCOMPUTERS.COM 'S MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD. PLEASANTONCOMPUTERS.COM SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS IT SELLS WHICH EXCEEDS THIS LIABILITY LIMIT. PLEASANTONCOMPUTERS SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR MALFUNCTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT PLEASANTONCOMPUTERS.COM HAS BEEN MADE AWARE OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.

General Terms and Conditions

Orders

An order is not binding upon PleasantonComputers.com until it is accepted; PleasantonComputers.com must receive payment before it will accept an order. Payment for product(s) ordered is due prior to shipment. Customer can make payment by credit card, or some other method prearranged with Pleasantoncomptuers.com. You agree to pay the amount(s) due as specified on the invoice, and you agree to pay interest on all past-due sums at a rate of 1.5% per month or the highest rate allowed by law, whichever is greater.

Shipping Charges

Your total cost for purchase of any product will include the shipping and handling charges shown on your Pleasantoncomputers.com invoice. However, your original shipping fees are non-refundable in the case of a returned product. Those fees are paid for the services provided by and to the original carrier, and will not be refunded to you if your item is returned for a refund to Pleasantoncomputers.com.

Risk of Loss

Pleasantoncomputers.com will arrange for shipment of ordered product(s) to the Customer, Free On Board (F.O.B.) shipping point, meaning title to the product(s) -- excepting software-- and risk of loss passes to the Customer upon delivery to the carrier. Pleasantoncomputers.com reserves a purchase money security interest in the product(s) until its receipt of the full amount due. Customer agrees to allow Pleasantoncomputers.com to sign appropriate documents on Customer's behalf to permit Pleasantoncomputers.com to protect its purchase money security interest. Title to software will remain with the licensor(s). All software is provided subject to the license agreement of the software maker. Customer agrees to be bound by any software license agreement once the seal on the package is broken. Pleasantoncomputers.com will advise Customer of estimated shipping dates, but Pleasantoncomputers.com will, under no circumstances, be responsible for delays in delivery, and associated damages, due to events beyond its reasonable control, including without limitation, acts of God or public enemy, acts of federal, state or local government, fire, floods, civil disobedience, strikes, lockouts, and freight embargoes.

Governing Law and Jurisdiction

Any dispute arising out of or related to these Terms and Conditions or the sales transaction between Pleasantoncomputers.com and Customer shall be governed by the laws of the State of Texas, without regard to its conflicts of law rules. Specifically, the validity, interpretation, and performance of this agreement shall not be governed by the United Nations Convention on the International Sale of Goods. Pleasantoncomputers.com and Customer consent to the exclusive jurisdiction and the exclusive venue of the State Courts of the State of Texas Atascosa County, to resolve any dispute between them related hereto, and the parities waive all rights to contest this exclusive jurisdiction and venue of such Courts. Finally, the Customer also agrees not to bring any legal action, based upon any legal theory including contract, tort, equity or otherwise, against Pleasantoncomputers.com that is more than one year after the date of the applicable invoice.

Severability

If any provision contained in this agreement is or becomes invalid, illegal, or unenforceable in whole or in part, such invalidity, illegality, or unenforceability shall not affect the remaining provisions and portions of this agreement, and the invalid, illegal, or unenforceable provision shall be deemed modified so as to have the most similar result that is valid and enforceable under applicable Texas law.

Waiver

The failure of either party to require performance by the other party of any provision of this agreement shall not affect in any way the first party's right to require such performance at any time thereafter. Any waiver by either party of a breach of any provision in this agreement shall not be taken or held by the other party to be a continuing waiver of that provision unless such waiver is made in writing.

Entire Agreement

These terms and conditions, together with Pleasantoncomputers.com's invoice regarding the products ordered by Customer, are the complete and exclusive agreement between Pleasantoncomputers.com and Customer, and they supersede all prior or contemporaneous proposals, oral or written, understandings, representations, conditions, warranties, and all other communications between Pleasantoncomputers.com and Customer relating to the subject products. This agreement may not be explained or supplemented by any prior course of dealings or trade by custom or usage.